Your questions, answered
At S & T Crafts, we believe in clear communication and a personal touch. Here, you'll find answers to common questions about our unique handmade products and how we can bring your ideas to life. We pride ourself on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
I'm delighted you're interested in S & T Crafts! We've gathered some of the most common questions our lovely customers ask about our unique products and the ordering process. If you can't find what you're looking for, please don't hesitate to reach out! It all began with a simple idea fueled by a deep passion. As a small business, we pride ourself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects my commitment to excellence.
What types of wraps do you use for your tumblers?
I use high-quality, durable wraps to ensure your products not only looks fantastic but also lasts. I carefully select materials that are both vibrant and robust. For specific details on a particular design, feel free to ask!
Can I wash my S & T Craft products in hot water?
To keep your unique products looking its best, I recommend hand washing it with warm, soapy water. Please avoid dishwashers and harsh scrubbing, as this can preserve the design and finish for longer. Full care instructions will be included with your order.
How can I request a custom tumbler design?
We love bringing your custom ideas to life! For a unique custom design, whether it's a specific wrap, cup, tumbler, or bottle, please feel free to email us at [support@sarahs-creations.com] or message us directly on our Facebookgroup S & T Crafts. We're here to answer all your questions and help create something special for you.
Where are your tumblers made?
All of my unique products are lovingly handmade right here in pontefract United Kingdom, ensuring a personal touch in every creation from S & T Crafts.
Do you ship internationally?
Currently, I primarily ship within the United Kingdom. If you are outside the UK and interested in any of my products, please contact us at [support@sarahs-creations.com] to discuss potential shipping options and rates.
What is your return policy?
As most of my items are made with a personal touch, we do not typically accept returns on bespoke orders. However, if there is any issue with your order upon arrival, please contact us within 7 days of receipt, and we'll do our very best to resolve it for you.
How long does a order take?
Orders from S & T Crafts typically take around 3-5 business days to create and dispatch, depending on the complexity of the design and my current workload. I'll provide a more accurate estimated completion time when you place your order.
What payment methods do you accept?
I accept various secure payment methods, including master cards, debit cards, and PayPal, to make your shopping experience as smooth as possible. All transactions are processed securely.
Ready to create?
We hope this page has answered some of your questions! If you're ready to start designing your own unique products or explore our ready-made creations, we're here to help. This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.